Returns & Refunds Policy
At Farooq Center, customer satisfaction is our priority. We strive to make the return and refund process smooth and hassle-free. Please read our detailed policy below to understand how it works.
Returns Policy
Eligibility:
We offer a 6-day return policy, allowing you to request a return within 6 days of receiving your item. To qualify for a return:
- The item must be in its original condition: unworn, unused, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
Return Process:
- To initiate a return, contact us at support@farooqcenter.com.
- After approval, we will provide detailed instructions on how to send the item back to us.
- Send the package to the following address:
Ahmad Market, Link Moti Bazar, Fatehpur, Punjab, 31050, Pakistan
Important Notes:
- Returns sent without prior authorization will not be accepted.
- Customers are responsible for ensuring the package is safely returned to the provided address.
Non-Returnable Items:
Certain items are not eligible for returns, including:
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized products.
- Personal care items (e.g., beauty products).
- Hazardous materials or flammable liquids/gases.
- Sale items and gift cards.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please inspect your order immediately and contact us at support@farooqcenter.com. We will resolve the issue promptly to ensure your satisfaction.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please:
- Initiate a return for the original item.
- Once your return is approved, place a new order for the desired item.
Refund Policy
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
- If approved, refunds will be issued to your original payment method within 10 business days.
- Please note that processing times may vary depending on your bank or payment provider.
Flat-Rate Refunds:
All refunds will be processed at a flat return rate to maintain consistency and convenience for our customers.
Follow-Up:
If you do not receive your refund within 15 business days after approval, please contact us at support@farooqcenter.com.
If you have any questions or need further assistance, our team is here to help. Please email us at support@farooqcenter.com, and we’ll be happy to assist you.