At farooqcenter.com, customer satisfaction is important to us. We strive to ensure that every order reaches you in perfect condition. Please read our Return & Exchange Policy carefully before placing an order.

Return & Exchange Eligibility

Customers may request a return or exchange within 7 days of receiving their order.

To report an issue, please email us at support@farooqcenter.com with:

• Your order invoice
• Clear pictures of the product
• A brief explanation of the issue

For claims regarding damaged, missing, or incorrect items, complaints must be submitted within 24 hours of delivery.

Important Requirements

To be eligible for a return or exchange, products must:

• Be unused, unopened, and undamaged
• Be in their original packaging
• Include all original tags, stickers, seals, and accessories
• Be returned in the same condition as received

Please note:

• Products that are opened, used, broken, unsealed, switched, tampered with, or damaged after delivery are not eligible for return or exchange.
• Customers are strongly advised to record an unboxing video before opening the parcel. Claims related to missing or damaged items may not be accepted without video proof.

Exchange Policy

If you are not satisfied with your purchase, you may request an exchange within 7 days of delivery.

Once the returned product passes inspection, the exchange process will begin.

Price Difference for Exchanges

• If the exchanged product value is lower than the original order amount, the remaining balance will be provided as store credit.
• If the exchanged product value is higher, the customer will be required to pay the additional amount.

Return & Refund Policy

Eligible products may be returned within 7 days of delivery.

After receiving and inspecting the returned item, customers may choose one of the following options:

• Refund
• Store Credit
• Product Exchange

Refund Processing Time

• Refunds may take up to 14 business days to process, depending on bank policies and payment methods.
• Store credit may be issued immediately after approval.

Non-Refundable Charges

• Original shipping charges are non-refundable.
• Return shipping costs must be covered by the customer.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

• Used products
• Opened or unsealed items
• Broken or damaged products after delivery
• Expired products caused by improper storage after delivery
• Products missing original packaging, tags, or accessories

Claim Processing Time

Return, refund, and exchange claims may take approximately 10–15 business days to review and resolve.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@farooqcenter.com

We are always happy to assist you.